Privacy information.

Order information

An order records the buyer’s name, email and phone; a delivery address for delivery orders; the order reference, items, variants, quantities and amounts; the fulfilment choice and saved instructions; payment and fulfilment state; and tracking details when set.

This information is used to create, verify and fulfil orders, send order emails and answer order enquiries. Hosted checkout receives the buyer email and the order line and charge details.

Contact messages

The public contact form records the visitor’s name, email and message. Order enquiries are saved as messages linked to the order they concern. These messages are used to answer the visitor’s question.

Contact submissions are recorded in the Polsia dashboard. If dashboard recording reports no record or fails, the contact flow falls back to an email notification to the company inbox.

When checkout payment is verified, the existing Meta Pixel receives a Purchase event with the verified order value and currency.

To ask about an order or contact message, use the contact form.